Booking Policy
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We send confirmation emails for all our appointments and a reminder email 24 hour before( including aftercare advice)the time of your appointment. 
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Booking fee will be retained when the booking is made and will come off  the total price. 
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If you wish to cancel or reschedule your appointment at any time by email, telephone or text message.  If the salon is closed, please send an email to bookings@rclash.com 

​For Cancellation / rescheduling up to 48 hours before your appointment is free of charge and any booking fee paid is refundable in full.
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For cancellation / rescheduling less than 48 hours before your appointment will result in the loss of your booking fee.
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Please book for a Free Patch Test(for lash extensions, lash lift, tint, lamination) if is the first time having treatment at www.rclash.com.  If the patch test is not booked you are subject to :

 

Patch Test Policy
A patch test is strongly recommended at least 24–48 hours prior to any eyelash extension treatment to check for potential sensitivity or allergic reactions to the products used.

If you choose to proceed with treatment without a patch test, you do so at your own risk. By booking and attending your appointment without a patch test, you acknowledge that allergic reactions can occur and accept responsibility for this decision.

Please note that patch tests reduce the risk of allergic reactions but cannot guarantee that a reaction will not occur.

The salon cannot be held responsible for allergic reactions where a patch test has been declined.
By booking an appointment, you confirm that you have read and agreed to our patch test policy and understand the risks associated with eyelash extension adhesives.
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All bookings are made online, please choose your convenient time and date when you make the booking.
 

UV/LED Lash Adhesive & Light Sensitivity Policy

1. Patch Test Requirement
   A patch test is strongly recommended at least 24–48 hours prior to any UV/LED lash treatment to check for potential sensitivity or allergic reactions. Allergic reactions can still occur even if a patch test is performed.

2. Client Responsibility
   By booking a UV/LED lash treatment, you acknowledge and accept that:

• Allergic reactions to adhesives may occur, even after a patch test.

• Discomfort, irritation, or eye sensitivity may happen.

• LED/UV curing lights may affect individuals with photosensitivity, epilepsy, or those taking photosensitising medications.

• You are responsible for disclosing any medical conditions or sensitivities that may affect treatment.

1. Liability
   The salon and technician cannot be held responsible for allergic reactions, sensitivities, or complications arising from UV/LED adhesives or light exposure.

2. Consent
   By booking and attending your appointment, you confirm that you have read, understood, and agreed to this policy.
    

Allergy, Sensitivity & Treatment Policy

1. Patch Test
   A patch test is strongly recommended 24–48 hours prior to treatments where applicable. Patch testing helps identify potential sensitivities but does not guarantee that allergic reactions will not occur.

Even if a patch test has been carried out and no reaction was observed at the time, allergic reactions or sensitivities may still develop during or after the treatment.

1. Client Responsibility
   By booking and attending any treatment at our salon, you acknowledge and accept that allergic reactions or sensitivities may occur from:

• Lash adhesive (standard glue or UV/LED adhesive)

• UV/LED lash extension system and curing light

• Lash tint

• Brow tint

• Lash lift (including Korean lash lift systems)

• Brow lamination products

• Perming solutions

• Fixing solutions

• Chemical-based or product-based treatments

You are responsible for disclosing any known allergies, skin conditions, medical conditions, or sensitivities prior to treatment.

All treatments involve professional cosmetic products that may cause irritation or allergic reactions in some individuals.

1. Refund Policy
   Allergic reactions and sensitivities are unpredictable and may occur even when treatments are performed correctly and patch testing has been completed.

No refunds will be issued for any allergic reaction, irritation, or sensitivity arising from any treatment product or procedure.

If removal or corrective treatment is required due to discomfort or reaction, additional charges may apply at the salon’s discretion.

1. Liability
   The salon and technician cannot be held responsible for allergic reactions, sensitivities, or complications arising from treatments where procedures have been performed correctly and relevant medical information has been disclosed or withheld.

2. Consent
   By booking and attending your appointment, you confirm that you have read, understood, and agreed to this policy.

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Treatments(infills, full sets)
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When booking infills please ensure that you have at least 40% of lashes left on, any appointments over 4 weeks will need to be booked as a new set appointment.
 
We reserve the right to cancel your appointment or to charge a full set price if you come for an infill with less than 40% lashes left on.
​Infills should be booked at maximum 3 weeks after the previous appointment to insure the best results and fulness.
If you are booked in for a Full Set and have lashes on from another salon please make sure you are booking a removal too. Book removal
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Please note that infills from other salon are not accepted.
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​​Appointment Arrival
We know it happens but if you are late for your appointment your treatment may be shortened in consideration for the next client.
 
If you are more than 15 minutes late for a Touch Up or 20 minutes for a Full Set, we have the right to refuse service and your booking fee will not be refunded.
 
Every appointment has been allocated a time slot and we would like you to get the most of your time. Arriving late will result having less time for your treatment and we cannot guarantee being able to  give you the full service.
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Please avoid wearing eye make up on the day of our appointment, as most eye make up contains silicon and this will affect the glue bonding. Arriving with eye make up on, means we will have to deduct make up removal time from treatment time.
 
Pregnancy or hormonal treatment
Please note that pregnant ladies will not be able to have a lash treatment without a letter from GP saying is ok to have them done.
 
Ladies having a hormonal treatment may cause a problem with lash retention so is advised to avoid lash treatments during medication.
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Clients with previous allergic reaction caused by lashes will not be able to have the treatment done.
 
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Pre-Treatment & Aftercare Guidelines

To ensure the best results and reduce the risk of irritation or complications, please follow the guidelines below.

Pre-Treatment Guidelines

Lash Extensions

• Do not arrive with eye makeup, mascara, oils, or heavy creams around the eyes.

• Avoid using lash serums 48 hours prior to treatment.

• Remove contact lenses before the appointment.

• Avoid caffeine before your appointment if you experience eye twitching.

Lash Lift (Including Korean Lash Lift)

• Do not curl lashes 48 hours before treatment.

• Avoid lash growth serums and oil-based products for 48 hours prior.

• Remove contact lenses before treatment.

• Avoid waterproof mascara before your appointment.

Brow Wax

• Avoid exfoliating or using retinol/acid-based skincare near the brows for at least 48 hours prior.

• Avoid sunburn, tanning, or chemical peels on the brow area.

• Do not apply heavy creams or makeup to the brow area on the day of treatment.

Brow Tint / Lash Tint

• Avoid oil-based products around the area before treatment.

• Do not book tint services if you have active irritation, infection, or recent allergic reactions in the area.

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Aftercare Guidelines

After Lash Extensions

• Avoid water, steam, sauna, and excessive sweating for 24–48 hours-using the sauna will make the lash extensions and lash lift to lose its curl.

• Do not rub, pick, or pull at the lashes.

• Avoid oil-based products around the eyes.

• Clean lashes gently with a lash cleanser as advised.

• Try sleeping on your back so you avoid the lashes rubbing on to the pillow.

After Lash Lift / Korean Lash Lift

• Avoid water, steam, sauna, and makeup on lashes for 24 hours.

• Do not rub or touch lashes excessively.

• Avoid oil-based products around the eyes for 24–48 hours.

• Do not use lash curlers.

After Brow Wax

• Avoid touching or scratching the treated area.

• Avoid sun exposure, tanning, saunas, and hot showers for 24 hours.

• Apply a gentle soothing product if advised.

After Brow Tint / Lash Tint

• Avoid water, steam, and heavy makeup for 24 hours.

• Avoid oil-based skincare around the area for 24 hours.

• Colour may appear darker initially and soften within a few days.

Important Notice

Failure to follow pre-treatment and aftercare instructions may affect results and increase the risk of irritation.

The salon cannot be held responsible for reactions, retention issues, or poor results if instructions are not followed.

By booking and attending your appointment, you confirm that you understand and agree to follow these guidelines.

​House Rules:

No pets/people are allowed in the treatment room, beside the person having the treatment done and the service provider.

Thank you,
Ramona C.
RC.LASH Training Academy